Shipping & Delivery

We provide a range of thorough, cost-effective shipping options using our network of preferred shipping partners to deliver your order.

Our same day dispatch cut off time is 13:00. Orders must be placed and paid by 13:00 to enable us to dispatch your order the same day. Orders placed after this time will be dispatched the next working day.

All of our shipping options are fully tracked and insured to ensure safe delivery and peace of mind.

Please note: Orders placed on a Saturday, Sunday or bank holidays will not be dispatched until the next working day.

 

UK Shipping Options

Next-Day

DPD Next Working Day – £9.99

Saturday

DPD Saturday – £14.99

 

Pre-order Shipping Options (Direct from China factory)

10-20 Days - £9.99

 

Next working day delivery does not apply to orders placed on weekends or bank holidays.

Saturday delivery options only apply to orders placed after 13:00 Thursday and before 13:00 Friday. If you select Saturday delivery outside of these periods your order will be sent via next working-day and you will not be refunded for the additional charges.

We always try our absolute best to send all orders received before 13:00 the same day. However, during busy periods this is not always possible. If your order is not dispatched on the same day then it will be dispatched on the following working day.

We are not able to guarantee exact delivery times or add notes to the courier. You will receive the shipment notifications to your registered contact details and these should be taken as estimates only.

Monday Exception

We cannot always guarantee that all orders will be dispatched on Mondays. Due to the high volume of orders following the weekend, your order may be dispatched on Tuesday. In the event that Monday is a Bank Holiday, this policy will apply to orders placed on a Tuesday.

 

Warehouse Collection

If you wish to collect your items from our Leicester warehouse, you can select the shipping option “Warehouse Collection” at the checkout. For same day collection, orders must be placed before 13:00 and your order will be ready for collection a maximum of 1 hour after payment has cleared. Please ensure that you receive a notification that your order has been fulfilled before coming to collect. Collection is only available Monday - Friday.

 

Please note that we cannot be held responsible for any missing/stolen shipments that have been delivered to a 'safe place' or left in the doorway. You must contact the courier if this happens and follow their claims procedure.

If your order has any missing or damaged items, you must be notify us by email within 24 hours, along with photographic evidence to sales@emptythcpens.com.